There are many, many businesses out there pretending to be genuine 1300/1800 number telecommunication providers but they are merely "white label resellers".
What is a white label reseller?
A white label service is a service supplied by one company (the supplier) that other companies (the marketers) rebrand to make it appear as if they have real-time control over it.
Take, for example, a simple 1300/1800 number diversion change. Unfortunately, a white label telco provider may take hours or days because they are held captive to their upstream telecommunication provider. Every time you request a 1300/1800 number feature change the white label telco must go cap in hand to its wholesale 1300/1800 number suppler. Do you think this wholesale 1300/1800 number supplier cares about your urgent 1300/1800 number diversion change at 5:00 pm on a Friday afternoon? NO. They have all gone home. This red tape can result in costly delays particularly if there is an out-of-hours emergency diversion required due to some outage. Lost calls mean lost sales.
Beware 1300 Number Hosting: Only deal with genuine telecommunication providers who offer you genuine 24/7, real-time access to 1300/1800 number signup activations, basic diversion changes, time-based routing changes, IVR destination changes etc.
Rule# 1: When shopping around to host a 1300/1800 Number ask this simple question: Can I change my 1300/1800 number diversion instantly in real-time? If the answer is no... bingo, you've just busted a white label telco provider.
Solution: Here at FYI Telco you can enjoy 100% 24/7, real-time 1300/1800 number signup activations, basic diversion changes, time-based routing changes, IVR destination changes and much more.
Another way to spot a white label telco provider is by their ultra-cheap rates. Ultra-cheap rates are great for consumers but not if the white label telco's customer service degrades as more customers are on-boarded. You see, as more customers are loaded onto their books, the more human resources are required to fulfil provisioning orders with their upstream provider e.g. 1300/18000 Number activations, 1300/1800 Number diversion changes, 1300/1800 Number features changes etc.. The whole system starts to bog down particularly at peak times such as Friday afternoon diversion changes for the weekend. Delays equal poor customer service compared to a 24/7 real-time, self-service Telco Provider like FYI Telco.
Rule# 2: When shopping around for the best 1300/1800 Number hosting prices only deal with telecommunication providers who give you access to a real-time Customer Portal like FYI Telco's 24/7 real-time, self-service Customer Toolbox.
Solution: Only deal with genuine telecomunication provider who can offer you genuine 24/7, real-time access to 1300/1800 number signup activations, basic diversion changes, time based routing changes, IVR destination changes etc.
Some people mistakenly think 1300/1800 numbers are just another commodity where bottom rates guarantee the best bang for your buck. Hmm... Telecube promoted bottom 1300/1800 number rates and... well, went belly up owing $1.68M including over $600K to Vocus. Source: www.crn.com.au
Hmm... Buzz Telco, went belly up owing $1.8M to AAPT and Vocus. Source: www.crn.com.au
Rule# 3: When shopping around for the best 1300/1800 Number hosting prices only deal with telecommunication providers who are debt free. FYI Telco is completely debt free. That means we pay our T1 Telecommunication suppliers like Telstra, Optus and My Net Fone on time... all the time. It is in the interests of our customers to exclusivley deal with T1 Telecommunication suppliers that are financially very stable.
It's quite amazing how many business owners just don't get it... that their 1300/1800 number is the big entry point to their business. You'd think they'd want to protect it, save it, help it at all costs. Nope... they aggregate everything into one, single point of failure called aggregation of services.
The investment world tells us that we must diversify to survive yet naive business owners (or their I.T./finance managers) take the lazy road by putting ALL of their services with one, single telco provider (point of failure). Why... because it's easier to pay just one invoice. Most of these single-point-of failure telcos have no interest/capacity in protecting your 1300/1800 number business asset.
For your protection, our hosted 1300/1800 numbers are monitored through Toll Shield.
Rule# 4: Always diversify your risk by placing your prime business asset, your 1300/1800 number, in the hands of a telecommunication provider that specialises exclusively in the "inbound" telecommunications space and, of course, is not a white label reseller.
We have only been a customer for a few months but found the service quick, cheap and easy to use. Maitland security guard services
Everything works. Clear information. No aggro.
As a small business owner, every dollar counts and any savings is equity I can put right back into growing my business. FYI Telco is a cost effective way of providing a professional phone number and identity for my marketing efforts and attract more leads and customers both online and offline.
I have found the FYI Telco service easy to use and very cost effective. A 1300 number has made advertising and printing so much easier as we have been able to move to larger premises without having to change numbers. The cost we saved on having to reprint business cards have paid for the service.
Mouse over to read a testimonial.
I'm so glad I found FYI telco - I was previously with another provider for my business and it turns out they were severely overcharging me. FYI telco helped me move across to their platform with ease - the staff are great and very helpful. One of the best things about FYI Telco is definitely their affordable pricing - they have a plan for all business sizes..
Very impressed with the responsive support we received from FYI Telco after their recent update (particularly appreciate the new greeting recording options), Tony has been on the ball to ensure that we have also been able to retain the little things about the service that we have been enjoying since 2012.
We recently signed up for a 1300 number and were surprised with the ease and simplicity of the entire setup process.
The answering point was so simple to set and the number was operational within minutes.
I would highly recommend your service.
Today's ever growing demand for innovation in communication requires quality support for organisations innovating for this demand. FYI Telco made finding a 1300/1800 provider an easy exercise for us and is also working well for our Customers.
Fantastic service and all works great with no interruptions to service. Thanks FYI, keep up the good work!
Thank you so much for the quality and service you guys have provided us. The custom unique phone number definitely gives us the professional advantage in the very competitive business game. A must have for any businesses in this day and age! If you need any custom phone number forwarding service, look no further than FYI Telco!
We have been using FYI Telco for a few months now and the customer service is great, they respond quickly to any queries and make it clear they want to keep your business ongoing.
I had called around to find a 1300 supplier for a club I am with, most suppliers said the same (Not much) and charged Setup fees or wanted a Fixed Contract signed and then the "hidden cost".
When I called FYITelco they was more then willing to help and told me all the cost involved, with no setup fees & contracts, also the free and easy access to there Call Management Features.
The setup was so fast & phone support they give is the best, I asked about a few things and was told in easy to understand terms how to do it.
The best part was, we listed the number on the club website and had a call via it, the caller thought it was great that we had a central number that they could call, this call allowed us to be able to obtain a grant.
Many thanks go out to FYI Telco and there team, thanks for you help...
FYI Telco were fantastic and set me up with the best solution for my small business. They confidently talked me through my options and patiently explained their processes and web access to help me manage my business phone. I would recommend them to anyone.
Ammonite uses FYI Telco for our 1300 number and we've been pretty happy with the operation and customisation we can do with it. We can easily change it over to different mobiles if one of us is out of the office, which some other providers cannot do. Overall we're very satisfied.
We would like to say that we have been very impressed with the 1800 number we have through FYI Telco. With a myriad of choices out there in todays market, we chose to go with a lesser known company but have been very happy with our choice. Great service and proactive email reminders of our account balance so our credit does not run out. And no up-selling pressure makes it a service you are happy to affiliate with. Keep up the good work.