Don't Apply For A 1300 Or 1800 Number Until You Read This First


1. Beware 1300/1800 Number White Label Telco Providers


There are many, many businesses out there pretending to be genuine 1300/1800 number telecommunication providers but they are merely "white label resellers".

What is a white label reseller?
A white label service is a service supplied by one company (the supplier) that other companies (the marketers) rebrand to make it appear as if they have real-time control over it.

Do white label resellers have real-time control over 1300/1800 numbers?
NO... and this means white label telco providers rely 100% on their upstream telecommunications provider for such things as 1300 number signup activations, basic diversion changes, time-based routing changes, IVR destination changes etc.. This may result in costly delays to you.

Costly delays: Take, for example, a simple 1300/1800 number diversion change. Unfortunately, a white label telco provider may take hours or days because they are held captive to their upstream telecommunication provider. Every time you request a 1300/1800 number feature change the white label telco must go cap in hand to its wholesale 1300/1800 number suppler. Do you think this wholesale 1300/1800 number supplier cares about your urgent 1300/1800 number diversion change at 5:00 pm on a Friday afternoon? NO. They have all gone home. This red tape can result in costly delays particularly if there is an out-of-hours emergency diversion required due to some outage. Lost calls mean lost sales.

Beware 1300 Number Hosting: Only deal with genuine telecommunication providers who offer you genuine 24/7, real-time access to 1300/1800 number signup activations, basic diversion changes, time-based routing changes, IVR destination changes etc.

Rule# 1: When shopping around to host a 1300/1800 Number ask this simple question: Can I change my 1300/1800 number diversion instantly in real-time? If the answer is no... bingo, you've just busted a white label telco provider.

Solution: Here at FYI Telco you can enjoy 100% 24/7, real-time 1300/1800 number signup activations, basic diversion changes, time-based routing changes, IVR destination changes and much more.

2. Beware Cheap rates - Degraded white lable telco service?


Another way to spot a white label telco provider is by their ultra-cheap rates. Ultra-cheap rates are great for consumers but not if the white label telco's customer service degrades as more customers are on-boarded. You see, as more customers are loaded onto their books, the more human resources are required to fulfil provisioning orders with their upstream provider e.g. 1300/18000 Number activations, 1300/1800 Number diversion changes, 1300/1800 Number features changes etc.. The whole system starts to bog down particularly at peak times such as Friday afternoon diversion changes for the weekend. Delays equal poor customer service compared to a 24/7 real-time, self-service Telco Provider like FYI Telco.

Rule# 2: When shopping around for the best 1300/1800 Number hosting prices only deal with telecommunication providers who give you access to a real-time Customer Portal like FYI Telco's 24/7 real-time, self-service Customer Toolbox.

Solution: Only deal with genuine telecomunication provider who can offer you genuine 24/7, real-time access to 1300/1800 number signup activations, basic diversion changes, time based routing changes, IVR destination changes etc.

3. Beware Cheap Rates - Belly Up?


Some people mistakenly think 1300/1800 numbers are just another commodity where bottom rates guarantee the best bang for your buck. Hmm... Telecube promoted bottom 1300/1800 number rates and... well, went belly up owing $1.68M including over $600K to Vocus. Source: www.crn.com.au

Hmm... Buzz Telco, went belly up owing $1.8M to AAPT and Vocus. Source: www.crn.com.au

Rule# 3: When shopping around for the best 1300/1800 Number hosting prices only deal with telecommunication providers who are debt free. FYI Telco is completely debt free. That means we pay our T1 Telecommunication suppliers like Telstra, Optus and My Net Fone on time... all the time. It is in the interests of our customers to exclusivley deal with T1 Telecommunication suppliers that are financially very stable.

4. Beware Aggregating Your Telecom Services Into A Single Point Of Failure


It's quite amazing how many business owners just don't get it... that their 1300/1800 number is the big entry point to their business. You'd think they'd want to protect it, save it, help it at all costs. Nope... they aggregate everything into one, single point of failure called aggregation of services.

The investment world tells us that we must diversify to survive yet naive business owners (or their I.T./finance managers) take the lazy road by putting ALL of their services with one, single telco provider (point of failure). Why... because it's easier to pay just one invoice. Most of these single-point-of failure telcos have no interest/capacity in protecting your 1300/1800 number business asset.

For your protection, our hosted 1300/1800 numbers are monitored through Toll Shield.

Rule# 4: Always diversify your risk by placing your prime business asset, your 1300/1800 number, in the hands of a telecommunication provider that specialises exclusively in the "inbound" telecommunications space and, of course, is not a white label reseller.

FYI Telco 1300 Number Features:


Each 1300 Number Comes With Loads Of Accesable Featues:
We offer heavily discounted 1300 number and 1800 number rates compared to our main competitors because we are a true telco providing a true, real-time Custmer Toolbox.

Hosted Plan Features:
  1. 24/7 Real Time Destination Changes
  2. 24/7 Live Diversion Changes
  3. Multiple Call Overflow
  4. Voice To Email
  5. Call Forwarding
  6. Time Of Day Routing
  7. Day Of Week Routing
  8. Business Introduction Audio
  9. True Live Call Reporting
  10. Pre-Pay and Auto-Top Up
  11. Direct Debit and Bpay and much more...